FAQ

Reservations are not required but highly recommended. If you arrive at the heliport without a reservation you may have to wait for an available flight or schedule a flight later in the day. Due to limited availability we would recommend booking at least 2 weeks in advance. During peak times (Christmas, New Years and Easter) we would recommend booking further in advance due to high demand.

We would recommend booking earlier in your trip in case we need to reschedule your flight due to weather conditions.

Children 2 years old and up are full price as due to FAA regulations they need to sit in their own seat. Children under 2 years of age must sit in an adults lap at no charge. When booking please let us know you will have a lap child in the “Any Special Requests?” field on the booking form.

If there is light rain that doesn’t affect visibility, then we may still be able to fly. In the case of bad rain or fog we may need to cancel flights. We will do our best to notify you as soon as we know your flight will be canceled; the weather in New York can change quickly so this may be last minute. We will always try to reschedule your flight. If you are unable to reschedule your flight, it is fully refundable if booked through HeliNY.

We may cancel our flights in dense fog, low clouds, poor visibility, lightning, extremely gusty winds and heavy rain or snow. The temperature outside has no effect on flight conditions as the helicopters are equipped with both heat and air conditioning.

If you need to cancel your flight, we require you to email or call our office at least 24 hours in advance on (212) 355-0801. If you cancel your flight within 24 hours it is non-refundable.